Alcohol

Alcoholic beverages are strictly prohibited. Violations may result in termination of employment. The use of intoxicating substances of any kind is not permitted.

Form of Address

It comes across as more professional in the guest area if we address each other as “Sie.” Behind the scenes, of course, using “Du” is fine as long as both parties agree.

Workplace Safety

Safety regulations must be followed. Among other things, unauthorized persons are prohibited from being on the roof or in the machinery and storage rooms. Such areas may only be entered for work-related purposes in compliance with safety regulations. An elevator may only be operated manually by a qualified professional with certified credentials (all reception staff and technicians are trained as elevator operators). Otherwise, the manufacturer’s emergency service or the fire department must be notified.

Workplace Accident

In the event of a workplace accident, the hotel’s safety officer and the department head must be notified immediately, as well as management and the human resources office. The department head will prepare a report detailing the exact sequence of events, which must be forwarded by the human resources department to the workers’ compensation association.

Appearance

All employees must always remember that they represent our hotel when interacting with guests and must place the utmost importance on their appearance. It is mandatory to report for duty each day looking neat and clean.

In this context, employees should pay particular attention to:

• impeccable and complete work attire with a name tag

•polished shoes, clean, short fingernails, and only natural-colored nail polish

•subtle makeup and a neat hairstyle with an even, natural color

•Please avoid:

         bad breath and body odor, excessive jewelry, piercings, and tattoos in visible areas

Posters

Appreciate notices of all kinds! Notices are meant to spread news. But they also serve to recognize special achievements, such as through newspaper articles about employees.

Visits from Friends and Family

We are happy for employees to show their families or friends around the hotel during their free time. However, this must be announced to management in advance.

Fire Safety

You have received our fire safety regulations. These regulations apply to all employees and guests and describe fire prevention measures and what to do in the event of a fire.

The rules contained in these fire safety regulations are intended to help protect guests, visitors, and employees from harm; therefore, they must be strictly observed. 

In addition, please refer to the emergency plan, which is posted in every department.

Company Property

Please treat company property with care. Ask yourself: “How would I treat this if it were my own?” An example would be putting stickers on lockers or painting the walls in the changing rooms.

Cannabis

The use and possession of cannabis and cannabis-based products in the workplace are strictly prohibited. Violations of this prohibition will be consistently punished and may result in disciplinary action. We ask all employees to respect and comply with this prohibition.

Computer Use

ATTENTION: Internet Use

All hotel computers may only be used for business purposes. This applies in particular to personal email correspondence and search engines.

Data Security and Privacy

Data protection does not end with guests. Internal company information regarding figures, data, guests, partners, and suppliers must not be disclosed.

In the area of data protection, there are specific legal regulations governing the handling of personal data. The collection, storage, processing, and other use of personal data generally requires the consent of the individuals concerned or a legal basis.

All employees who use IT systems must pay special attention to data confidentiality and data security. The server structure ensures different user permissions and does not allow access to information unrelated to one’s own activities. Data security is ensured through daily backups. Computers must be protected by taking the necessary measures, such as regularly changing passwords. All employees are required to report any incorrect permissions regarding read and write access to their supervisor.

Theft

We trust everyone!

However, if anyone abuses our trust, we will take disciplinary action and file a police report.

Work Schedule, Working Hours, and Overtime

It goes without saying that you must arrive at your workplace on time according to the work schedule. Weekly work schedules are posted in your department and published in the “myrota app” no later than Thursday for the following week, once approved. Requests regarding the work schedule must be submitted well in advance. We will try to accommodate your requests, but out of consideration for your colleagues and operational needs, we cannot guarantee them. Please check your work time account immediately.

Under the Working Hours Regulation, you are required to work overtime, as well as night shifts, Sundays, and holidays, if operational needs require it. It goes without saying that management makes every effort to avoid overtime. Overtime and reduced hours are recorded in your work time account. Overtime is performed only upon instruction from your supervisor. At the end of each month, you must confirm your work time account by signing your timesheet.

Fitness Equipment

Employees are permitted to use the fitness equipment and the spa area on the last Sunday of each month, subject to approval by management and the spa manager.

Questions, Requests, Problems

The doors of supervisors, management, and the HR office are always open for requests, complaints, questions, or personal issues.

Lost and Found

Found items must be turned in immediately to the housekeeper’s office or the front desk. They must then be entered into the lost-and-found log immediately.

Guest Rooms

For security reasons, it is prohibited to unlock a room for a guest upon request without first verifying their identity (at the hotel front desk). This means: If you are asked in the hotel hallway to quickly unlock a hotel room for a guest, ask for the guest’s name and room number. Have this information verified by the hotel front desk.

Confidentiality

We treat all personal matters of our employees confidentially and expect the same behavior from all employees. This obligation does not expire upon termination of employment. The provisions of the Federal Data Protection Act apply without restriction.

It’s always appropriate to report on successes. We discuss setbacks exclusively internally.

Gifts

We appreciate it when guests and business partners wish to show their appreciation. However, we only accept gifts for the annual raffle for all employees and forward the gifts to the respective department head.

Cell Phones, Facebook, and Other Social Media

Online during work hours? Please don’t. Facebook and other social media will have to wait until after work. Cell phones are not permitted in guest areas. In case of an emergency, you can be reached at any time through the hotel front desk, 24 hours a day.

Hotel Vehicles

Hotel vehicles must be treated with the utmost care and kept clean. The logbook must be meticulously maintained. Trips are strictly for business purposes and must be reported. Please also check whether any transfers have already been entered. Vehicles must always be returned in a clean condition, and smoking is strictly prohibited inside the car. All vehicles are regularly serviced by the maintenance department. Any damage that may have occurred (whether caused by you or not, passive or active) must be reported to management immediately.

Duty to Report

Please always inform your immediate supervisor of any unusual incidents; it is also important for your supervisor to know about any requests or questions from guests that you were unable to answer or fulfill.

Cafeteria and Employee Meals

The cafeteria is available to all employees as a break room. Please help keep it neat and clean.

Each employee receives ONE free meal per day as part of the staff meal plan.

The following meals are provided:

7:00 a.m. to 11:00 a.m. Breakfast

12:30 p.m. to 2:00 p.m. Lunch

5:00 p.m. to 7:00 p.m. Dinner

Staff meals are free of charge for all employees. We handle the taxation of this benefit in kind. We also provide mineral water, apple juice spritzer, and hot beverages free of charge.

It is prohibited to take food or beverages from storage rooms or the kitchen area for personal consumption.

Illness / Absence

You are required to notify your supervisor, the hotel front desk, or the HR office as soon as you are unable to report to work due to illness or for any other reason. You must report sick leave or absence by phone or email to s.biallas@rittervonkempski.de (if you still receive emails from them) within 3 days. The HR department will check for the electronic sick leave notification, but you must inform your department head or the HR department of the duration of your absence. Sick leave notifications via WhatsApp to a supervisor’s personal cell phone are not permitted!

Secondary Employment

Secondary employment requires approval. Please inform management and the Human Resources department about your secondary employment and keep in mind that it must not interfere with your primary employment at our hotel.

Order and Cleanliness

All employees are responsible for maintaining order and cleanliness in the workplace. The workplace must be left in accordance with standard procedures at the end of the workday. We also expect all employees to ensure order, cleanliness, and hygiene in the locker room and restrooms. Applicable hygiene regulations must be followed.

Parking

All employees can park their personal vehicles for free in the large parking lot. The rear parking spaces are available.

Breaks

Breaks are governed by the Occupational Safety and Health Act. Every break must be approved by a supervisor. Employees are required to check in and out. Smoking breaks do not have to be granted and are permitted only in consultation with a supervisor.

Staff Entrance

Employees in street clothes must always use the staff entrance and exit in Building 3.

Personal Information

Changes to personal information must be reported to the Human Resources Office. In accordance with data protection regulations, personal information about other employees that is known to you must not be disclosed to third parties.

Personal Mail

All mail that is not addressed to you personally or marked as confidential will be opened. The hotel address must not be included on personal correspondence.

Smoking

Smoking is not permitted anywhere in the hotel or on the hotel grounds visible to guests. In the interest of the entire staff, we ask that you keep smoking breaks to a minimum—ideally, refrain from smoking entirely during working hours. If a smoking break is nevertheless granted, please observe the following guidelines:

•A guest should never be able to tell that you have just smoked.

•The time you spend smoking must be clocked out.

•If you step away for a smoking break, your colleagues and/or your supervisor must know where you can be found and how long you will be away. 

Complaints & Feedback

We view complaints or feedback from our guests as an opportunity to improve. We are all “only” human, and sometimes mistakes happen that we unfortunately could not prevent. Of course, we apologize immediately and let the guest know that we’re taking the necessary steps to rectify the situation so that this mistake doesn’t happen again. It’s also very important that you inform your supervisor and fill out the internal “Complaint/Feedback” form so that we can respond appropriately to the guest.

Internally:

We view criticism as a positive thing. Criticism means: an opportunity for growth. That’s why we don’t hold “criticism meetings,” but rather “development meetings.” It’s the diversity of personalities that makes a team successful. Different opinions give rise to many ideas. And this is where the art of constructive criticism lies: understanding and allowing different opinions, and managing to integrate them to everyone’s satisfaction.

Key

You will receive a key for the staff entrance, the locker rooms, and your locker. Please understand that we charge a fee if the key is lost. 

Security

The premises and the hotel are equipped with a video surveillance system. This system is intended to enhance security for guests and employees, prevent and investigate thefts and robberies, and safeguard valuables. The footage is stored for 90 days. After that, the recordings are permanently deleted. Please refer to the overview map posted on-site for the specific locations.

Lockers

Lockers are available for your personal belongings and uniforms. Lockers are assigned by the personnel office. You must completely clear out your locker. Shoes should be placed on top of the locker. For hygienic reasons, towels must be completely removed from the locker.

Gossip about…

How would you feel if people were gossiping about you or speaking negatively about you? Address disagreements directly. That’s the only way to resolve problems. However, avoid gossip, speculation, and judgment.

Tips

Of course, we’re happy when our guests reward good service with a tip. Please note that each department has its own tipping policy. Please speak with your department manager about how to handle tipping.

Key

You will receive a key for the staff entrance, the locker rooms, and your locker. Please understand that we will charge a fee if the key is lost. 

Security

The premises and the hotel are equipped with a video surveillance system. This system is intended to enhance safety for guests and employees, prevent and investigate thefts and robberies, and safeguard valuables. The footage is stored for 90 days. After that, the recordings are permanently deleted. Please refer to the posted overview map for the specific locations.

Lockers

Lockers are available for your personal belongings and uniforms. Lockers are assigned by the personnel office. You must completely clear out your locker. Shoes should be placed on top of the locker. For hygienic reasons, towels must be completely removed from the locker.

Changing Rooms

It is the duty of all employees to ensure cleanliness, order, hygiene, and safety.

Company Property

All employees entrusted with company property are responsible for the careful use, protection, and management of these assets. All employees must handle the machines, equipment, tools, and other operational facilities entrusted to them properly and with care to ensure that everything is kept in good working order. Any damage must be reported to a supervisor immediately.

A duty of care applies. Posting stickers on lockers and painting the walls in the changing rooms is prohibited.

Uniforms

We provide the following uniforms free of charge, including dry cleaning:

Cooks / Kitchen Assistants: Chef jackets, chef pants (including dry cleaning)

Reception Staff Pants / Vests / Blazers / Blouses / Shirts / Dresses / Skirts

Service Staff: Pants / Vests / Blouses / Shirts

Spa staff: Pants / polo shirts, kaftans

Housekeeping: Pants / Kaftans

Technical Staff Work Pants, Polo Shirts, Winter Jackets, Safety Shoes

Please note that chefs’ uniforms are laundered on a weekly basis.

Please wash and iron your own blouses, shirts, blazers, pants, dresses, skirts, vests, and polo shirts.

Always ensure that your clothing is neat, ironed, clean, and well-maintained. Shoes and socks must be provided and worn by all employees. Safety shoes for dishwashers are provided by the employer. Specific arrangements will be made by your supervisor.

Vacation

The vacation year is the calendar year. Vacation is governed by collective bargaining agreements and statutory provisions. Vacation requests must be submitted to the immediate supervisor by December 15 of the previous year.

Whenever possible, vacation requests will be granted with regard to timing and duration; however, operational needs must be taken into account. Vacation must be requested and taken within one year. There is no entitlement to unpaid leave. However, it may be granted in special cases. If no vacation requests are submitted, vacation time may be and will be allocated by the department head.

Confidentiality

The company’s confidential information must be protected. Documents and other information regarding internal matters, including information about business partners and guests, must be treated as confidential.

Removal of Goods

All employees must ensure that the hotel’s food and beverages are only dispensed or removed from the warehouse in exchange for a receipt.