Alcohol

Alcoholic beverages are strictly prohibited. Violations may result in termination of employment. The consumption of intoxicants of any kind is not permitted.
 

Accidents at work

In the event of an accident at work, the hotel's safety officer and the department manager must be notified immediately, as well as the management and the personnel office. The department manager will prepare a report on the exact course of events, which must be forwarded by the personnel department to the employers' liability insurance association.
 

Appearance

All employees must always remember that they represent our hotel when dealing with guests and attach great importance to their appearance. It is their duty to report for duty every day looking well-groomed and clean.

In this context, employees must pay particular attention to the following:

•Impeccable and complete uniform with name tag

•Polished shoes, clean, short fingernails, only natural nail polish

•Discreet make-up, discreet hairstyle with even, natural colouring

•Please avoid:

      Bad breath and body odour, excessive jewellery, piercings and tattoos in visible areas

Breaks

Breaks are regulated by the Occupational Safety and Health Act. All breaks must be approved by the supervisor. Employees are required to sign in and out. Smoking breaks do not have to be granted and are only permitted in consultation with the supervisor.

Cannabis

The consumption and possession of cannabis and cannabis-based products in the workplace is strictly prohibited. Violations of this prohibition will be punished consistently and may result in consequences under labour law. We ask all employees to respect and comply with this prohibition.
 

Canteen and staff catering

The canteen is available to all employees as a break room. We ask that you keep it tidy and clean.

Each employee receives ONE meal per day free of charge as staff catering.

The following meals are provided:

7:00 a.m. to 11:00 a.m. Breakfast

12:30 p.m. to 2:00 p.m. Lunch

5:00 p.m. to 7:00 p.m. Dinner

Staff meals are free of charge for all employees. We pay tax on the monetary benefit. We also provide mineral water, apple juice spritzer and hot drinks free of charge.

It is prohibited to take food or drinks from storage rooms or the kitchen area for personal consumption.
 

Changing rooms

It is the duty of all employees to ensure cleanliness, order, hygiene and safety.
 

Company property

Please treat company property with care. Ask yourself: ‘How would I treat this if it were my own?’ An example would be sticking things on lockers and painting the walls in the changing rooms.
 

All employees entrusted with company property are responsible for the careful use, protection and management of these assets. All employees shall treat the machines, equipment, tools and other operating facilities entrusted to them properly and with care so that everything is kept in good working order. Any damage shall be reported to the supervisor immediately.

The duty of care applies. It is prohibited to stick anything on the lockers or paint the walls in the changing rooms. 
 

Complaints & criticism

We see complaints from our guests as an opportunity to improve. We are all ‘only’ human and sometimes mistakes happen that we unfortunately cannot prevent. Of course, we apologise immediately and signal to the guest that we will take the appropriate measures to remedy the damage so that this mistake does not happen again. It is also very important that you inform your supervisor and fill out the internal complaint form so that we can respond appropriately to the guest.

Internally:

We view criticism positively. Criticism means an opportunity for development. That is why we do not hold criticism meetings, but development meetings. Different personalities make a team successful. Different opinions give rise to many ideas. And this is where the art of constructive criticism lies: understanding and allowing different opinions and managing to integrate these opinions to everyone's satisfaction.
 

Computer use

ATTENTION: Internet use

All hotel computers may only be used for business purposes. This applies in particular to private email correspondence and search engines.
 

Confidentiality

Confidential company information must be protected. Documents and other information about internal matters, including information about business partners and guests, must be treated as confidential.
 

Data security and data protection

Data protection does not stop with guests. Internal company information about figures, data, guests, partners and suppliers must not be disclosed.

In the area of data protection, there are special legal regulations for the handling of personal data. The collection, storage, processing and other use of personal data generally requires the consent of the persons concerned or a legal basis.

All employees who use IT systems must pay particular attention to data confidentiality and data security. The server structure guarantees different user rights and does not allow access to information that is not related to their own activities. Data security is guaranteed by daily storage. Computers must be protected by means of the necessary measures, such as regular password changes. All employees are required to report incorrect authorisations with regard to the manager's read and write rights.
 

Duty roster, working hours and overtime

It goes without saying that you must arrive at your workplace on time according to the duty roster. The weekly duty rosters for the following week will be posted in your department and published in the ‘myrota app’ by Thursday at the latest, once they have been approved. Duty roster requests must be submitted in good time. We will try to take your requests into account, but we cannot guarantee this out of consideration for your colleagues and operational processes. Please check your working time account immediately.

Within the framework of the Working Hours Ordinance, you are obliged to work overtime, at night, on Sundays and on public holidays if operational requirements dictate. It goes without saying that the management endeavours to avoid overtime. Overtime and reduced working hours are documented in your working time account. Overtime is only worked on the instructions of your supervisor. At the end of the month, you confirm your working time account by signing your timesheet.
 

Duty to inform

Please always inform your immediate superior about any unusual occurrences, but also about any requests or questions from guests that you were unable to answer or fulfil, as these are important for your superior to know about.

Fire safety

You have received our fire safety regulations. The fire safety regulations apply to all employees and guests and describe fire prevention measures and how to behave in the event of a fire.

The rules contained in these fire safety regulations are intended to help protect guests, visitors and employees from harm and must therefore be strictly observed.

In addition, please observe the emergency plan, which is available in every department.

Fitness equipment

Employees are permitted to use the fitness equipment and spa area on the last Sunday of each month, subject to consultation with management and the spa manager.

Form of address

It is more professional in the guest area to address each other formally. Informal address is of course acceptable in the background if both parties agree.

Gifts

We are delighted when guests and business partners want to give us a treat. However, we only accept gifts for the annual raffle for all employees and hand them over to the respective department manager.

Confidentiality

We treat all personal matters of our employees as confidential and expect the same behaviour from all employees. This obligation does not expire after the end of the employment relationship. The provisions of the Federal Data Protection Act apply without restriction.

We always report on successes. We only discuss failures internally.
 

Gossip about...

How would you feel if people gossiped about you or spoke negatively about you? Address disagreements directly. This is the only way to resolve problems. However, gossip, speculation and judgements should be avoided.
 

Guest rooms

For security reasons, it is prohibited to unlock a room for guests upon request without first checking their identity (hotel reception). This means that if you are asked in the hotel corridor to quickly unlock a hotel room for a guest, you must ask for the guest's name and room number. You must then have this checked by the hotel reception.

Holidays

The holiday year is the calendar year. Holidays are based on collective agreement and statutory provisions. Holiday requests must be submitted to the direct supervisor by 15 December of the previous year.

Where possible, holiday requests will be granted in terms of timing and duration, but operational requirements must be taken into account. Holidays must be requested and taken within one year. There is no entitlement to unpaid leave. However, it may be granted in special cases. If no holiday requests are made, holidays can and will be allocated by the department manager.
 

Hotel vehicles

Hotel vehicles must be treated with the utmost care and kept clean. The logbook must be kept meticulously. Journeys are always for business purposes and must be registered. It is also important to check whether transfers have already been entered. Vehicles must always be handed over in a clean condition and there is a strict ban on smoking in the car. All vehicles are regularly serviced by the technical department. Any damage that may have occurred (whether caused by negligence or not, passive or active) must be reported to management immediately.

Illness/absence

If you are unable to come to work for health reasons or are prevented from doing so for other reasons, you are obliged to inform your supervisor, the hotel reception or the personnel office. The sick note or absence notification must be made by telephone or email to s.biallas@rittervonkempski.de (if you still receive one) and must be submitted within 3 days. The personnel office will check the electronic sick note, but you must inform your department head or the personnel office of the duration of your absence. Sick notes sent via WhatsApp to your supervisor's private mobile phone are not permitted!

Keys

You will receive a key for the staff entrance, changing rooms and locker. Please note that we charge a fee for lost keys.

Lockers

Lockers are available for your personal belongings and uniforms. These are allocated by the personnel office. The cloakroom must be completely cleared. Shoes should be placed on top of the locker. For hygiene reasons, towels must be completely cleared away.

Lost property

Found items must be handed in immediately to the housekeeper's office or reception. These must then be entered into the lost property book immediately.

Mobile phones, Facebook, etc.

Online during working hours? Please refrain from doing so. Facebook and other social media platforms must wait until the end of the working day. Mobile phones are not permitted in guest areas. In case of emergency, you can be reached at any time via the hotel reception, 24 hours a day.

Notices

Appreciate notices of all kinds! Notices are there to spread news. But special achievements are also honoured in this way, for example through newspaper articles about employees.

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Order and cleanliness

All employees are responsible for maintaining order and cleanliness in the workplace. The workplace must be left in accordance with standards at the end of the working day. We also expect all employees to maintain order, cleanliness and hygiene in the changing rooms and toilets. The applicable hygiene regulations must be observed.

Parking

All employees can park their private cars free of charge in the large car park. The rear parking spaces are available for use.
 

Personal data

Changes to personal data must be reported to the personnel office. In accordance with data protection regulations, data relating to other employees that is known to you must not be passed on to third parties.
 

Private mail

All mail that is not addressed personally or confidentially will be opened. The hotel address must not be used for private correspondence.

Questions, requests, problems

The doors of supervisors, management and the personnel office are always open for requests, complaints, questions or personal problems.

Removal of goods

All employees must ensure that hotel food and beverages are only issued or leave the warehouse against a receipt.

Secondary employment

Secondary employment requires approval. Please inform management and the personnel office about your secondary employment and bear in mind that your primary employment at our hotel must not suffer as a result.
 

Security

The premises and the hotel are equipped with a video surveillance system. This system serves to increase security for guests and employees, to prevent and investigate thefts and robberies, and to secure valuables. The storage period is 90 days. After that, the recording will be irrevocably deleted. Please refer to the overview plan on display for the individual locations.
 

Smoking

Smoking is not permitted anywhere in the hotel or on the hotel grounds visible to guests. In the interests of the entire staff, we ask that you keep smoking breaks to a minimum – ideally, refrain from smoking completely during working hours. If a smoking break is granted, we ask that you observe the following points:

•Guests should never be able to smell that you have been smoking.

•The time you need for smoking must be clocked out.

•If you leave for a smoking break, your colleagues and/or your supervisor must know where you can be found and how long you will be away.
 

Staff entrance

Employees in private clothing must always use the staff entrance and exit in Building 3.

Theft

We trust everyone! However, if someone abuses our trust, we will take action under labour law and report them to the police.
 

Tips

Of course, we are delighted when our guests reward good service with tips. Please note that each department has its own tipping policy. Please speak to your department manager about how to handle tips.

Uniforms

We provide the following uniforms free of charge, including cleaning:

Cooks / kitchen assistants  Chef's jackets, chef's trousers (including cleaning)

Reception staff  Trousers / waistcoats / blazers / blouses / shirts / dresses / skirts

Service staff  Trousers / waistcoats / blouses / shirts

Spa staff  Trousers / polo shirts, kaftans

Housekeeping  Trousers / kaftans

Technical staff  Work trousers, polo shirts, winter jackets, safety shoes

Please note that chef's clothing is cleaned on a weekly basis.

You are responsible for washing and ironing your own blouses, shirts, blazers, trousers, dresses, skirts, waistcoats and polo shirts.

Always ensure that your clothing is neat, ironed, clean and well cared for. Shoes and socks must be provided and worn by all employees. Safety shoes for dishwashers are provided by the employer. Details are to be agreed with your supervisor.

Visits from friends and family

We are delighted when employees wish to show their families or friends around the hotel in their free time. However, this must be announced to the management in advance.